I was lucky enough to have my AC lines clog up on a Sunday night. I called Waychoff's after hours emergency service and Erin got back to me within 5 minutes of my initial call. She was very friendly and explained different service options for my situation. Eric was my technician and was at my house within the hour. He was very knowledgeable, explained everything he was doing in detail, gave me tips and advice to help prolong the life of my unit and even let my dog crawl all over him and "help". He had me back up and running less than an hour after he arrived. If you want a company who knows what they are doing and has fast, affordable and friendly service, I would highly recommend Waychoff's!
Keep in mind; consider your air system as the lungs of your house. Think about the type of business that you desire to manage your house’s lungs and your indoor air quality within your house. Have the total air system occasionally checked for polluted duct and have it correctly preserved so your Heating and Air System can offer your household with great air quality for many years to come. Certified duct cleaners will follow rigorous requirements set by the National Air Duct Cleaners Association. Enabling an unqualified service provider to clean your ducts could be even worse than not having them cleaned at all. More particles could be separated and launched into your house or your HVAC system could be harmed.
There is some disagreement within the industry about the best method for cleaning air ducts.  The two schools of thought are the “negative air” approach and the rotary brush and vacuum approach.  We believe that both air duct cleaning methods can achieve great results in most situations when performed properly by competent technicians.  However, our focus has always been on high quality residential service.  The type of residential duct work commonly used in homes in the South poses unique challenges to duct cleaners because it is soft, flexible, and does not go in straight lines.  Firms using the negative air approach are especially challenged by this type of duct work, as that process was originally designed to work well on the rigid metal duct work commonly found in the North and in large commercial buildings.  The tools used to agitate the duct work in negative air cleaning are very difficult to get all the way into your duct work and can damage the lining of the ducts we find in most residences in the greater Jacksonville area.
On the other hand there are a lot more duct cleaning business that will appropriately clean the air system and duct and make use of industrial damaging duct cleaning vacuums with a minimum of 2,000 CFMs of vacuum power and use correct agitating tools to move the contaminants within the duct to be recorded with HEPA filters and consisted of by the duct cleaning vacuum devices.
Of the cleaning services in which we are proud to be specialists, air duct cleaning is by far the one that requires the most trust between the consumer and the air duct cleaning service provider.  There are many unscrupulous air duct cleaning companies purporting to be something they are not, many advertisements using unrealistic scare tactics, and of course bait and switch tactics are prevalent in the industry.  You need to feel confident in the professionalism of the firm you hire to clean your air ducts because you are asking someone to clean the inside of your duct work, where it can be difficult to see the results of the job.
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