A. First of all, be sure to be there when they do the job! We had our ducts cleaned and got robbed by one of the workers who thought we wouldn't miss a few "minor" personal items. But, even though they didn't believe us at first, we reported it to the police and the company and he got caught! Secondly, ask if they not only remove the vent covers but clean those too. Ask how they clean them and if they use their own cleaning supplies and take the vent covers outside to clean--not in your bathroom or kitchen sinks, using your personal towels. Ask if they clean up the lint that falls into the room with a vacuum cleaner. They should have a crew of at least two people to put the hose in and clean out the vents and one to clean the vent covers and the area around the vents where the lint falls. They should clean the air intake vents and cover also. Some try to sell you on cleaning out your actual AC/HVAC unit coils. I don't see the need for that, but if they insists it is needed, get them to show you the dirt in there that they will be cleaning out. If they can't show you, chances are they will not be able to get in there to clean it. They should change the air filter, but be sure they don't try to sell you some heavy-duty, life-time guarantee filter that supposedly never needs to be replaced. Those don't let enough air flow through. The medium grade ones changed every few months or so work the best. You can buy those at a home improvement store and change them out yourself during the year. Make sure that they don't damage your walls with their big machine, trying to get it down the hall and around corners. They damaged our walls, too and we had to have them plaster and paint it again. Just because the company has a nationally recognizeable name doesn't mean they will do the best job. Often these are owners who hire flunkies to do the work who are thieves and don't care. It would be better to get a local guy that has been doing it a long time and can furnish you with references of satisfied customers.
Nowadays most homes have a central air system with connecting air ducting to move conditioned indoor air throughout the home. Over time, the air system and the connecting air ducting will accumulate dust and other contaminates, which can cause circulation of dirty and polluted indoor air through your home. Out-of-sight and out-of-mind health items that we don’t think much about are dirty air system and air ducts which could be the unhealthiest item in our home.

We highly recommend using a Florida Certified Mechanical Contractor to inspect and clean your air system. As a certified Mechanical Contractor the technicians, are properly trained to decontaminate your air system and not only can they properly clean your air system due to their extensive knowledge and experience with air systems and indoor air quality, but they can also alert you of any additional areas that might need attention to improve upon your indoor air quality such as; filtration considerations, damage, structural air flow problems, or inefficiencies of your present system. In more humid and hot climates, you will want to have your air systems inspected and service, at least every season, to assure that your air system and air ducts is clean of debris providing good indoor air quality.
Air McCall’s comprehensive Duct Cleaning process includes the use of a fogging machine to sanitize your duct system with an all-natural biocide that is harmless to you and your family, and your pets as well. Most companies use a sprayer (not a fogging machine) to try to sanitize the duct system but the sprayers are not effective to treat the entire duct system.

We have a small older home that has 5 same floor registers. We recently put in a new furnace and they suggested we get the ducts blown out. One seems to be particularly blocked. I also own the house next door where we put in the identical furnace. I might want to do that house as well, depending on the price of the first house. Thank you very much.
"Over Labor Day weekend at 8pm our A/C system went down -- permanently! Our normal AC company was not working and so we went through the phone book and found Waychoff's! It was unbelievable that one of your employees came to our home at 10PM at no extra charge! On Labor Day the Waychoff's team installed the Trane. They were professional, knowledgeable, efficient, courteous, humorous and extremely likeable. They even brought in cardboard boxes in order to keep my carpet clean. Installation went so fast! They really earned their money, and I assure you that they are not wasting yours. They educated us about the A/C Systems and SEER score. They were great teacher and we learned a lot that day. They assisted us in financing and we were surprised at the monthly payments which were much lower than we expected. The rep from the finance company called us and he was just pleasant and professional as the crew. Later in the week they returned with our 2 rebate forms already filled out and ready to sign! WOW! that kind of service is that! All in all, we are very happy with everything and this house is COLD! We are happy to endorse Waychoff's!"
My heat pump unit was not working, though the handler and thermostat were fine. I did a little testing myself and determined that the low pressure switch was triggered, then called Waychoff's without having told them anything about what I did (sort of a test to see if they'd try to sell me something I didn't need). Eric showed up 30 minutes early to the appointment (a pleasant surprise), and immediately got to work. Within 10 minutes he told me I had no coolant which triggered the low pressure sensor which meant there was a leak. He inspected the handler inside and then told me he needed to do a nitrogen pressure test to find the leak. 10 minutes after that he showed me the hissing leak in the heat pump, proving that there was in fact a leak. He brazed/welded it shut, re-tested to confirm, then filled the unit with coolant. 60 minutes later I'm back in business and my heat pump is working great. I liked that Eric was 100% honest about the issue and how to fix, and didn't try to sell me anything I didn't need. He also worked with me on the coolant charges, since they tend to mark it up quite a bit. Overall a good experience - I'd use them again for sure. They're a little bit pricey, but for the quality, honesty, and knowledge it's worth paying.
Air McCall’s comprehensive Duct Cleaning process includes the use of a fogging machine to sanitize your duct system with an all-natural biocide that is harmless to you and your family, and your pets as well. Most companies use a sprayer (not a fogging machine) to try to sanitize the duct system but the sprayers are not effective to treat the entire duct system.
The amount of time air duct cleaning takes can depend on how extensive your duct system is, how old your air ducts are, and whether they have ever been cleaned. On average, expect a standard size home (between 2,000 and 3,000 square feet) to take 2-5 hours for one to two technicians to clean. Here are the proper protocol and equipment you should expect from a professional duct cleaning service, as recommended by the Environmental Protection Agency:
This company is the best cleaning service we've found in Jacksonville. Simple things that most other companies would take for granted this service gets right. On time arrival, uniformed, visible business vehicles, and very friendly. As far as the quality of service is concerned, they are by far the best cleaning service we've hired since we moved to Jacksonville. We were very satisfied with the service and their professionalism. We will use them again. Thank you so much for cleaning my home to my standard.
Once we have cleaned your entire air duct system, our job is not finished.  All of your vent covers are washed, and before they are replaced we sanitize your system with EnviroCON antimicrobial fogger.  This EPA registered disinfectant is commonly used in hospitals and nursing homes, and works to eliminate mildew and mold in your air ducts.  And, lastly, everything in your home is left exactly as we found it, with no mess left behind!
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