I was lucky enough to have my AC lines clog up on a Sunday night. I called Waychoff's after hours emergency service and Erin got back to me within 5 minutes of my initial call. She was very friendly and explained different service options for my situation. Eric was my technician and was at my house within the hour. He was very knowledgeable, explained everything he was doing in detail, gave me tips and advice to help prolong the life of my unit and even let my dog crawl all over him and "help". He had me back up and running less than an hour after he arrived. If you want a company who knows what they are doing and has fast, affordable and friendly service, I would highly recommend Waychoff's!
A. First of all, be sure to be there when they do the job! We had our ducts cleaned and got robbed by one of the workers who thought we wouldn't miss a few "minor" personal items. But, even though they didn't believe us at first, we reported it to the police and the company and he got caught! Secondly, ask if they not only remove the vent covers but clean those too. Ask how they clean them and if they use their own cleaning supplies and take the vent covers outside to clean--not in your bathroom or kitchen sinks, using your personal towels. Ask if they clean up the lint that falls into the room with a vacuum cleaner. They should have a crew of at least two people to put the hose in and clean out the vents and one to clean the vent covers and the area around the vents where the lint falls. They should clean the air intake vents and cover also. Some try to sell you on cleaning out your actual AC/HVAC unit coils. I don't see the need for that, but if they insists it is needed, get them to show you the dirt in there that they will be cleaning out. If they can't show you, chances are they will not be able to get in there to clean it. They should change the air filter, but be sure they don't try to sell you some heavy-duty, life-time guarantee filter that supposedly never needs to be replaced. Those don't let enough air flow through. The medium grade ones changed every few months or so work the best. You can buy those at a home improvement store and change them out yourself during the year. Make sure that they don't damage your walls with their big machine, trying to get it down the hall and around corners. They damaged our walls, too and we had to have them plaster and paint it again. Just because the company has a nationally recognizeable name doesn't mean they will do the best job. Often these are owners who hire flunkies to do the work who are thieves and don't care. It would be better to get a local guy that has been doing it a long time and can furnish you with references of satisfied customers.
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Business Description: Scott Air of Florida is a local, family-owned and operated company. Our goal is to create indoor climate solutions so that our customers can enjoy total indoor comfort both in their homes and places of business. Our people and facilities, together with the best manufacturers in the industry, offer you heating and air conditioning systems, maintenance, and service that we believe is unequaled in Northeast Florida. Our installation and service personnel are highly trained in every aspect from home or business installation, efficiency and service and are up to date on the latest in technology including Eco-friendly or (GREEN) products. We think this speaks well for the professionalism and integrity of a family-owned company. Perhaps the best way to say it is the simplest: We're proud that our family name is on the door!
"This a very professional company that came the next day after being contacted late in the day prior. The two guys that came to the door that did the work were well dressed and very courteous. They cleaned my diver vent and it works perfectly. I have their literature and will be calling them when I m ready for duct cleaning. Nice equipment too! Thanks for the good work. Nice not to have scroungy guys showing up at the door. "